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Privacy Policy

Welcome to Silverwave Gaming Lodge. We take the privacy and security of our guests and visitors seriously. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our website, book a stay, or interact with any of our services. We are committed to ensuring that your information is handled in compliance with applicable data protection laws and best practices.

1. Information We Collect

When you visit our website or use our services, we may collect the following information:

  • Personal Identification Information: This includes your name, email address, phone number, postal address, and payment details when you make a booking or an inquiry.
  • Reservation and Stay Details: Information related to your booking, such as check-in and check-out dates, room preferences, and any special requests you may have made.
  • Website Usage Data: We may collect information about your use of our website, such as your IP address, browser type, device type, and browsing behavior. This data helps us optimize your experience and improve the functionality of our site.
  • Marketing Preferences: Information on your marketing and communication preferences, such as whether you would like to receive newsletters or special promotions.

2. How We Use Your Information

We use your personal data for the following purposes:

  • Booking and Reservations: To process and confirm your reservations, provide requested services, and manage your stay with us.
  • Communication: To respond to your inquiries, send booking confirmations, and communicate important updates regarding your stay or our services.
  • Personalization: To enhance your experience by tailoring our services and recommendations to your preferences, such as room selection or preferred amenities.
  • Marketing: With your consent, we may send you information about special offers, events, and promotions that might be of interest to you.
  • Security and Legal Compliance: We may use your data to protect the security of our guests, staff, and property, as well as to comply with legal obligations.

3. Data Sharing and Disclosure

We take the confidentiality of your personal data seriously and do not share it with third parties except in the following situations:

  • Service Providers: We may share your information with trusted service providers who assist us in operating our business, such as payment processors, IT support, or marketing platforms.
  • Legal Requirements: If required by law, we may disclose your information to governmental authorities or legal entities.
  • Business Transfers: In the event of a business merger, acquisition, or sale, your data may be transferred as part of the business assets.

4. Data Security

We implement strict security measures to protect your personal data from unauthorized access, disclosure, or alteration. This includes encryption, firewalls, and regular security audits. While we strive to safeguard your information, no method of data transmission over the Internet is 100% secure. We encourage you to take personal precautions to protect your data when using our services online.

5. Your Rights

Under applicable data protection laws, you have the following rights regarding your personal data:

  • Access: You have the right to request access to the personal data we hold about you.
  • Correction: If any of the information we hold is incorrect or outdated, you have the right to request corrections.
  • Erasure: In certain cases, you have the right to request that we delete your personal data.
  • Objection: You have the right to object to the processing of your data for direct marketing purposes.
  • Consent Withdrawal: If you have previously given consent for us to use your data, you can withdraw your consent at any time.

6. Retention of Your Data

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including any legal or regulatory obligations. Once your data is no longer needed, it will be securely deleted or anonymized.

7. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to enhance your browsing experience and collect information about how you interact with our site. You have the option to disable cookies through your browser settings, but this may affect the functionality of our site.

8. Updates to Our Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Modified" date. We encourage you to review this policy periodically to stay informed about how we protect your personal data.

9. Contact Information

If you have any questions or concerns regarding our Privacy Policy or how your data is handled, please contact us at:

We are committed to resolving any issues related to your privacy in a timely and transparent manner.